{
  "intent": "email_request",
  "patterns": [
    "i need a new email",
    "create an email",
    "make me an email",
    "new mailbox",
    "i want an email address",
    "can you create an email"
  ],
  "responses": [
    "Sure! I can create one for you. What username would you like?",
    "No problem — let's set up your mailbox. What username should it use?"
  ],
  "follow_up": {
    "expects": "username",
    "success": "Done! I've created your email: {email}. Let me know if you'd like to send a message from it.",
    "taken": "That username is already taken — want to try another one?"
  }
}